When you create an account and use our services on sona010, we collect certain necessary information. The purpose of this collection is to provide you with a safe, reliable, and personalized experience. We only collect data that is genuinely needed to deliver our services.
| Data Type |
Example |
Collection Methods |
| Identity Information |
Name, date of birth, national ID number |
Registration Form |
| Contact Information |
Mobile number, email address |
Registration & Profile |
| Payment Information |
BKash/Nagad number, transaction ID |
Deposit/Withdrawal |
| Device Information |
IP address, browser, operating system |
Automatically |
| Usage Data |
Game history, betting patterns, login times |
Platform Activity |
Please Note: We never store your full payment card number or bank password. Payment gateway information is sent directly to the encrypted systems of the respective service provider.
A copy of your national ID or passport may be requested to verify your account. These documents are used solely for identity verification and are stored securely.
Sona010 uses your data only for the purposes listed below. We never sell personal information to advertisers or use it for third-party marketing.
- For account creation, verification, and management.
- To process deposits and withdrawals.
- To deliver bonuses and offers tailored to your preferences.
- To detect and prevent fraud and irregular activity.
- To provide customer support and technical assistance.
- To improve platform services and develop new features.
- To meet legal obligations and satisfy regulatory requirements.
- To ensure the security and proper functioning of the site.
We never send marketing messages without your consent. You can opt out of any marketing communications at the time of registration or at any point afterwards.
Data Minimization Policy: sona010 collects only the minimum data necessary. Any information that is not required to provide our services is neither collected nor retained, and is deleted as quickly as possible.
Sona010 does not sell, rent, or commercially transfer your personal information to third parties. However, data may be shared in the following limited circumstances:
- Payment Processors: Payment gateways such as bKash and Nagad receive only the limited data necessary to process transactions.
- Legal Requirements: Providing data in response to a court order or government investigation is a legal obligation.
- Technology Providers: Technology partners who support our platform operations work under strict confidentiality agreements.
- Fraud Prevention: Relevant information may be shared with authorities to prevent financial crime.
Important: Every third party we work with is required to sign a strict data processing agreement. They may only use your data for its designated purpose and are not permitted to retain it independently.
Our partner and affiliate websites may have their own privacy policies. sona010 is not responsible for those policies, so we recommend reading them before visiting their sites.
Sona010 uses cookies to enhance your experience on the website and ensure the platform functions correctly. Cookies are small text files stored in your browser.
- Essential Cookies: Essential for maintaining login sessions and ensuring account security.
- Functional Cookies: Remembers your language preferences and account settings.
- Analytics Cookies: To understand which sections of the site are used most, without identifying you personally.
Cookie Controls: You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.
We do not use aggressive tracking pixels or cross-site trackers. Building a profile of your online activity goes against our policy.
Sona010 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Active account data: retained for as long as the account remains active.
- Transaction data: 5 years, in accordance with financial regulations.
- Communication history: up to 2 years.
- After account closure: up to 3 years to meet legal requirements.
- Session data & logs: automatically deleted after 90 days.
Once the retention period expires, your data is permanently and securely destroyed following industry-standard procedures.
Sona010 respects your full rights over your personal information. Your rights are detailed below:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request data deletion after your account is closed.
- Right to Object to Processing: You can object to your data being used for specific purposes.
- Right to Portability: You can receive your data in a machine-readable format.
To Exercise Your Rights: Email us at support@sona010.net or reach out via live chat. We commit to responding within 30 business days.
If any data cannot be deleted due to legal obligations, we will clearly notify you and explain the reason.
Sona010 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store data from minors.
- Age verification is in place at the time of registration.
- Proof of age may be requested in cases where there is reasonable doubt.
- Any account identified as belonging to a minor will be closed immediately.
- All data associated with such accounts will be permanently deleted.
For Parents: If you believe your child is using sona010, contact us immediately at support@sona010.net. We will take prompt action.
Sona010 employs industry-leading security technology to protect user data. Our security framework is built across multiple layers.
- TLS 1.3 protocol is used for all data transmissions.
- Passwords are stored using bcrypt hashing — never in plain text.
- Two-factor authentication (2FA) is available.
- Regular third-party security audits and penetration testing.
- Automatic alerts for suspicious login attempts or account activity.
- AES-256 encryption at the database level.
In the event of a security breach: In the event of a security incident, we will notify affected users via email and SMS within 72 hours and provide details of the remedial actions taken.
To keep your account secure, use a strong password, enable 2FA, and avoid logging in from unfamiliar devices.
Sona010 may update this privacy policy as needed. If significant changes are made, we will inform you through the following means:
- Update notifications will be sent to your registered email address.
- A pop-up notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will reflect any changes.
- 30 days' notice will be given prior to any significant changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore encourage you to review the new policy whenever you receive a change notification.
Previous Versions: Previous versions of the privacy policy are kept in our archive. You can request a copy by emailing support@sona010.net.
For any privacy-related questions, concerns, or complaints, please reach out to our dedicated privacy team. Every concern is taken seriously.
- Email: support@sona010.net
- Live Chat: Click the chat button at the bottom right of the platform.
- Response Time: 24 hours for general queries, 30 business days for privacy complaints.
Complaint Process: Once a complaint is received, we will send you a reference number. You will be notified of the outcome in writing after the investigation. If you are not satisfied with our decision, you have the right to escalate the matter to the relevant regulatory authority.
This privacy policy was last updated in January 2026 and applies to all sona010 services. It is fully compliant with the applicable laws and regulations of Bangladesh.